Conditions

introduction

By placing an order on www.grande7a.com, you agree to purchase a product on and subject to the following terms and conditions of GRANDE7A (the “Terms and Conditions”). The Terms and Conditions are always between you and GRANDE7A when using or placing an order through the website www.grande7a.com (the “Site”). The general terms and conditions contain important information for you as a customer of GRANDE7A. Please read them carefully. We also recommend that you save or print out the General Terms and Conditions for future reference.

Article 1 Definitions

GRANDE7A: a company incorporated under the laws of Switzerland, trading under the trade name "GRANDE7A".

Website: the website www.grande7a.com and all its subdomains.

Customer: the natural or legal person acting in the exercise of a profession or business and entering into an agreement with GRANDE7A.

Product(s): the product(s) offered on the website. 

Agreement: any agreement or agreement between GRANDE7A and the Customer, of which the General Terms and Conditions are an integral part. 

General Terms and Conditions: the present terms and conditions of GRANDE7A.

Article 2 Applicability of the general terms and conditions

2.1 The general terms and conditions apply to all offers and deliveries and contracts with GRANDE7A, unless otherwise expressly agreed in writing.

2.2 If the customer declares other terms or conditions in its order, confirmation or through any other communication medium, these terms are only binding for GRANDE7A if and to the extent that GRANDE7A has expressly accepted them in writing.

Article 3 Prices and Information

3.1 All prices displayed on the Website and other materials originating from GRANDE7A include taxes and other levies imposed by the government unless otherwise stated on the Website.

3.2 If shipping costs are charged, these will be clearly stated on the website prior to the conclusion of the contract. The shipping costs are displayed separately in the ordering process. 

3.3 The content of the website is compiled with the utmost care. However, GRANDE7A cannot guarantee that all information on the website is displayed correctly and/or is complete at all times. All prices and other information displayed on the website and other materials originating from GRANDE7A may contain typographical and/or programming errors. GRANDE7A cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at any time. 

3.4 GRANDE7A. cannot be held responsible for any discrepancies between the color of the product and the color of the product as displayed on the website. 

Article 4 Conclusion of contract

4.1 The contract is deemed to be concluded at the moment the customer accepts GRANDE7A's offer, which is subject to the General Terms and Conditions.

4.2 If the customer has accepted the offer electronically, GRANDE7A will also confirm receipt of acceptance of the offer electronically. 

4.3 If it turns out that the customer has provided incorrect data when accepting or otherwise concluding the contract, GRANDE7A has the right to suspend its obligations until the correct data has been received from the customer.

Article 5 Execution of the Agreement 

5.1 As soon as GRANDE7A has received a customer's order and has confirmed its acceptance, it hands over the products to the shipping company selected by the customer in the ordering process. The shipping company then sends the products to the customer.

5.2 GRANDE7A is entitled to commission third parties to fulfill its obligations under the contract. 

5.3 The Website contains information describing the method of delivery of the Products and an estimate of the time in which the Products will be delivered to the Customer. 

5.4 If GRANDE7A is unable to deliver the Products within thirty (30) days of confirmation of acceptance of the Order, it will notify the Customer accordingly. In this case, the customer can decide whether he either agrees to a new delivery date or dissolves the contract without incurring any costs. GRANDE7A cannot be held responsible for delays in the delivery process.

5.5 GRANDE7A recommends the customer to inspect the products upon receipt and to report any defects in writing or by email within two (2) working days of delivery. 

5.6 Once the product has been delivered to the delivery address provided by the customer, the risk of the product passes entirely to the customer.

5.7 If the ordered product can no longer be delivered, GRANDE7A is entitled to deliver a product that is comparable in type and quality to the ordered product. In this case, the customer has the right to dissolve the contract free of charge and to return the product free of charge.

Article 6 Withdrawal/Return

6.1 The customer has the right to return the product to GRANDE7A within fourteen (14) days of delivery.

6.2 The Customer must inform GRANDE7A of their wish to return the Product by sending an email to info@grande7a.com within the aforementioned period of fourteen (14) days after delivery of the Product to the Customer. This email should contain the following information: order number, name, phone number, email address and shipping address. Upon receipt of this email, GRANDE7A will provide the Customer with a return authorization number (“RA Number”). After receiving the RA number, the customer has an additional fourteen (14) days to return the product to GRANDE7A. The customer bears the cost of shipping the products to GRANDE7A.

6.3 Returned Products must be returned unused, undamaged and in their original unopened packaging with the original packing slip. Returns that do not meet all of the above conditions will not be accepted. 

6.4 The customer is responsible for the selected shipping method of the return. The risk of the product passes to GRANDE7A when GRANDE7A has received the product. This means that GRANDE7A cannot be held responsible for returns that (for example) are lost on return and/or damaged in the post. We therefore recommend that you opt for registered mail, request tracking information and make sure that the package contains the returned products. GRANDE7A makes no exceptions to this policy. 

6.5 After receiving and accepting the returned products, GRANDE7A will refund the customer the entire purchase price within fourteen (14) days. 

Article 7 Payment 

7.1 The customer pays the amounts due to GRANDE7A according to the ordering process and via the payment method selected on the website. GRANDE7A is free to offer any payment method of its choice and can change these payment methods at any time.

Article 8 Guarantees and Conformity

8.1 GRANDE7A guarantees that the products are suitable for the intended use as described on the website. 

8.2 If the delivered product does not fulfill the contract upon delivery, GRANDE7A must be informed of this within a reasonable period of time, which will ultimately be fourteen (14) days after delivery of the product. 

8.3 If a product does not fulfill the contract and the customer has informed GRANDE7A of this within the period referred to in Article 8.2, the product in question will be repaired, replaced or (partially) refunded, in consultation with the customer. GRANDE7A will not accept any complaints after the deadline referred to in Article 8.2.

Article 9 Procedure for handling complaints

9.1 If the Customer has any complaints in relation to a Product (pursuant to Article 8 entitled “Warranties and Conformity”) or in relation to any other aspect of GRANDE7A’s Website or Service, they may submit a complaint by email. GRANDE7A's contact details can be found at the end of the General Terms and Conditions.

9.2 GRANDE7A will respond to the complaint as soon as possible, but in any event within seven (7) days of receipt of the complaint. If GRANDE7A is unable to formulate a substantive response to the complaint within this period, GRANDE7A will acknowledge receipt of the complaint within seven (7) days of receipt of the complaint and indicate within what period of time it expects to be able to provide the customer with a to give a substantive or definitive answer.

Article 10 Liability

10.1 GRANDE7A’s total liability to the Customer for any attributable failure to perform the Contract is limited to compensation not exceeding the price (including VAT and shipping costs) set for that particular Contract. 

10.2 GRANDE7A shall not be held liable for any indirect damage or loss, including but not limited to consequential damage, lost profits, lost savings, lost data and damage due to business interruption. 

10.3 Except as expressly provided in this Article 10, GRANDE7A shall have no liability, regardless of the grounds on which any claim or proceeding may arise. However, the restrictions set out in this Article 10.3 no longer apply if and to the extent that the damage or loss is due to intent or gross negligence on the part of GRANDE7A.

10.4 GRANDE7A shall only be liable to the customer for an attributable failure to perform the contract if the customer gives GRANDE7A immediate written notice of default and sets a reasonable deadline in which GRANDE7A has the opportunity to remedy the default and GRANDE7A does not remedy the default within this period fixed deadline. The notice of default must include as detailed a description of the default as possible to allow GRANDE7A to respond appropriately and/or take appropriate action. 

10.5 Any event giving rise to compensation is always subject to the Customer reporting the damage or loss in writing to GRANDE7A as soon as possible, but no later than thirty (30) days after the occurrence of the damage or loss._cc781905 -5cde-3194-bb3b-136bad5cf58d_

11 Retention of Title

11.1 As long as GRANDE7A has not received full payment for the Products, GRANDE7A retains ownership of the Products.

Article 12 Personal data

12.1 GRANDE7A processes the customer's personal data in accordance with the terms of use published on the website.

Article 13 Final Provisions

13.1 The General Terms and Conditions and the Contract are to be interpreted exclusively in accordance with Swiss law and are exclusively subject to it.

13.2 All disputes arising out of or in connection with the General Terms and Conditions and the Agreement, including disputes as to their existence and validity, shall, if no amicable settlement can be reached, be settled by the competent Swiss court in the district where GRANDE7A has its decided seat. 

13.3 In the event that any provision contained in the General Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provision shall then be deemed to be superseded by a provision that most closely reflects GRANDE7A's intent when inserting the original provision.

contact details

Email: info@grande7a.com